Frequently Asked Questions
Everything you need to know about your PuzzlesUp fashion experience.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures to our chart, as sizing may vary slightly between different collections.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
Do you offer international shipping?
Yes, PuzzlesUp ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my PuzzlesUp garments?
To maintain the quality of your clothing, we recommend following the care instructions on the inner label. Generally, washing in cold water and hanging to dry helps preserve fabric integrity and color.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.